Privacy Policy
Your privacy is critically important to us. At Canine Compass, we have a few fundamental principles:
- We don't ask you for personal information unless we truly need it.
- We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don't store personal information on our servers unless required for the ongoing operation of one of our services.
This Privacy Policy describes how Canine Compass collects, uses, and shares information when you use our website, products, and services. This Privacy Policy applies to information we collect when you use our website at caninecompass.sg or otherwise interact with us.
What Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
Information You Provide to Us:
- Personal Identifiable Information: When you register for an account, sign up for a newsletter, book a class, or contact us, we may ask for personal information, such as your name, email address, phone number, and pet's name/breed.
- Payment Information: If you purchase services, our third-party payment processors collect payment information. We do not store credit card details on our servers.
Information We Collect Automatically:
- Log Data: Like most website operators, we collect information that your browser sends whenever you visit our site. This may include your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies: We use "cookies" to collect information and improve our services. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send you related information, including purchase confirmations and invoices.
- Send you technical notices, updates, security alerts, and support/administrative messages.
- Respond to your comments, questions, and requests and provide customer service.
- Communicate with you about services, offers, promotions, rewards, and events offered by Canine Compass and others, and provide news and information we think will be of interest to you.
- Monitor and analyze trends, usage, and activities in connection with our services.
- Personalize and improve the services and provide advertisements, content, or features that match user profiles or interests.
How We Share Your Information
We do not share, sell, or rent your personal information to third parties without your explicit consent, except in the following limited circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors, website hosting, email service providers).
- Compliance with Laws: We may disclose your information if we believe in good faith that it is reasonably necessary to (a) comply with a request from government authorities; (b) comply with legal process; (c) protect the rights, property, or safety of Canine Compass, our users, or the public; or (d) to enforce our terms of service.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.
Data Security
We use reasonable administrative, technical, and physical measures to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever completely secure or error-free. We cannot guarantee the security of information transmitted to our Site.
Your Rights and Choices
- Opt-Out of Promotional Communications: You may opt out of receiving promotional emails from Canine Compass by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
- Cookies: As mentioned above, you can often remove or reject cookies using your browser settings.
International Data Transfer
Canine Compass is based in Singapore. If you are located outside of Singapore, please be aware that any information you provide to us may be transferred to, processed, and stored in Singapore. By using our website or providing us with your information, you consent to this transfer.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: +65 6777 8888
- By mail: 387 Jalan Bukit Merah, #04-12 Block B, Singapore, Singapore, 159461, Singapore